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Understand the Rules Before You Open Your Account

Our legal terms set out what you agree to when you access otpgg, covering account conduct, wallet usage with DANA, OVO, and GoPay, and the conditions under which our lobby is available to you.

Account & Wallet RulesJurisdiction-Dependent AccessDANA, OVO, GoPay Policy ContextData Handling CommitmentsContact Paths for Policy Queries
otpgg Understand the Rules Before You Open Your Account
POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Question

If you have a question about how our legal terms apply to your account, or you want to request a change to the data we hold for you, our support team handles policy queries directly. You can reach us through the channels below — response times depend on query type and volume, but policy-related requests are escalated to a dedicated handling path separate from general account support.

Live Chat Start a live chat session from any page inside your account dashboard to raise a policy question or account-conduct concern with our support team directly.
Email Support Send a detailed policy or data query to our support email address shown inside your account settings — include your registered wallet type for faster routing.
In-Account Help Centre The Help Centre tab inside your account lists policy-specific articles and a direct form for submitting formal requests about data access, correction or deletion.
HOW WE HANDLE THIS

What Our Policy Commitments Mean in Practice

Our legal commitments are not just text on a page — they map to concrete operational steps across account security, data retention and wallet handling. Here is how each area works in practice so you know exactly what to expect when you interact with our platform.

Account Security

Your account is protected by OTP-based login verification. Every session requires a code sent to your registered mobile number, adding a second layer beyond your password.

Data Retention

We retain account and transaction records for the period required by our operational obligations. You can request a summary of stored data via the Help Centre form at any time.

Cookie Handling

We use session and preference cookies to keep your lobby state intact across mobile and desktop visits. You can manage cookie preferences through your browser settings at any point.

Policy Change Contact

For any formal objection to a policy update or a request to close your account under data grounds, contact us via email with your account ID and wallet type for verification.

Common Questions About Your Rights and Our Terms

These are the questions we hear most often about how our legal terms work, what rights you hold over your account data, and what to do if something in our policy affects your access.

No. When you transact through DANA, OVO or GoPay, those providers see only the transfer record. Your otpgg account details are not shared with wallet providers beyond what the transaction itself requires.

Yes. Submit a data access request via the Help Centre form inside your account. Include your registered mobile number and wallet type so we can verify your identity before releasing any records.

Transaction and account records are retained for the period our operational obligations require, even after closure. You can request details on the retention timeline through our support email.

We update the revision date shown at the top of this page whenever a material change is made. For active accounts, we also send a notification to your registered email address with a summary of what changed.

Access depends on local law and the eligible regions we serve. It is your responsibility to confirm that accessing our lobby complies with the rules that apply in your specific location.

Contact us immediately via live chat or support email with your account ID. Our security path treats unauthorised-access reports as high priority and will initiate a review separate from standard account support queues.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.