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How otpgg Handles Your Personal Information

Your account details, wallet transactions through DANA, OVO, and GoPay, and your browsing behaviour on this platform are handled with clear rules — this page explains exactly what we collect, why we collect it, and what you can do about it.

Account data protectionDANA, OVO, GoPay transaction privacyCookie controls availableData access requests acceptedJurisdiction-dependent availability
otpgg How otpgg Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Data security on our platform is handled through a combination of technical controls and strict internal access rules. Your account credentials are stored in encrypted form and your payment references — whether linked to DANA, OVO, or GoPay — are never stored in plain text on our servers. Here is what that looks like in practice across four key areas.

Account Security and Login

We use OTP verification at login to confirm it is you accessing the account. Repeated failed attempts trigger a temporary lock before any manual review.

Cookie Controls

Cookies on our platform track session state and browsing patterns. You can adjust cookie preferences through your browser settings at any time without losing your account.

Data Retention Rules

Active account records are kept while your account is open. After closure, records are held for the period required by applicable regulations, then deleted or anonymised.

Who Can Access Your Data

Internal access to personal data is limited to staff who need it to process your transactions or resolve a support case. No broader internal sharing happens outside those roles.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of the data we hold on your account, ask us to correct inaccurate details, or raise a concern about how your information has been handled, our support team is the right starting point. We process privacy requests through the same channels you use for account help — no separate form or separate queue.

Live Chat Support Open the live chat window inside your account dashboard. Identify your request as a privacy matter and our team will route it to the right handler.
Email Request Send your data access or correction request by email from the address registered to your account. We use that to verify your identity before acting.
Account Help Centre The Help Centre in your account settings lists the steps for a formal data request. Follow the privacy request path and attach your account ID.

Common Questions About Your Privacy on otpgg

These are the questions we hear most often about data, account privacy, and how to exercise your rights. Each answer reflects how we actually handle these situations on the platform.

We collect your name, email address, phone number, and the wallet ID linked to your DANA, OVO, or GoPay account. Device data is also logged automatically at login.

Payment data shared with DANA, OVO, or GoPay is limited to what each processor needs to complete your transaction. We do not sell that data to any third party for marketing purposes.

Submit a data access request via live chat or email from your registered address. We verify your identity first, then provide a summary of the records we hold on your account.

You can request deletion after closing your account. We will remove or anonymise data that is not required to be kept under applicable regulations in eligible regions.

We retain records for the period required by applicable regulations after account closure, then delete or anonymise them. The exact period depends on local legal requirements.

Cookies maintain your session state, track browsing patterns for security purposes, and help us load your account preferences. You can manage cookie settings through your browser at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.